Terms & Conditions
Last Updated: 01/01/2026
These Terms & Conditions govern your use of StMaartenCakes.com and any orders placed through the website.
By using the website or purchasing cakes, cookies, edible bouquets, gift baskets, floral arrangements, or related delivery services, you agree to these Terms & Conditions.
1. Orders
Customers must be at least 18 years old to place an order.
You are responsible for providing accurate billing, contact, recipient, delivery, event, and personalization information. StMaartenCakes.com is not responsible for delays, mistakes, or failed deliveries caused by incorrect or incomplete information.
An automated order confirmation only confirms that your order was received. An order is accepted once payment is approved and we confirm that it can be fulfilled.
We may reject or cancel an order because of product unavailability, insufficient preparation time, payment issues, suspected fraud, incorrect pricing, delivery restrictions, or circumstances outside our control.
2. Products and Custom Orders
All products are subject to availability.
Cakes, cookies, edible bouquets, gift baskets, floral arrangements, decorations, colors, packaging, and finishes may vary slightly from the images displayed because many products are handmade, seasonal, or supplied locally.
Custom designs are based on the instructions and reference images provided by the Customer. Exact duplication of another cake or design cannot be guaranteed.
When a particular decoration, flower, ingredient, packaging item, or product is unavailable, we may substitute it with a similar item of equal or greater value while maintaining the general style and appearance of the order.
3. Prices and Payments
All prices are shown in the currency displayed on the website.
Payment must be completed according to the payment option selected when ordering. An order may not be prepared or delivered until the required payment has been received.
Prices, delivery charges, and product availability may change without notice. We may cancel an order if a price was displayed incorrectly because of a technical or administrative error.
Any foreign transaction, currency-conversion, or bank fees are the responsibility of the Customer.
4. Delivery and Collection
Delivery is available only to supported locations.
Customers must provide the correct recipient name, telephone number, address, property or venue name, room or unit number, event details, and any necessary access instructions.
Requested delivery dates and times are not guaranteed unless expressly confirmed.
Deliveries may be delayed by traffic, weather, road closures, security procedures, supplier delays, venue access, recipient availability, or other circumstances outside our reasonable control.
For hotels, villas, event venues, businesses, hospitals, marinas, and gated properties, an order may be left with reception, security, management, event staff, or another authorized person.
Customers collecting an order are responsible for arriving at the confirmed collection time and transporting the product safely.
5. Failed or Delayed Delivery
If the recipient is unavailable, we may contact the Customer or recipient, leave the order with an authorized person, return it, or arrange another delivery attempt.
Additional delivery charges may apply for a second attempt.
Refunds may not be available when delivery fails because of incorrect information, denied access, recipient refusal, recipient unavailability, or the Customer’s failure to collect an order at the agreed time.
6. Cancellations and Changes
Cancellation or change requests must be submitted as soon as possible.
An order cannot normally be cancelled or changed once ingredients or supplies have been purchased, preparation has started, a personalized item has entered production, or the order has been dispatched or delivered.
Custom-made, personalized, edible, and perishable products are generally non-refundable unless they are damaged, defective, or materially different from the confirmed order.
Approved cancellations may be subject to deductions for payment-processing charges, purchased ingredients, supplies, customization work, or other costs already incurred.
7. Damaged or Incorrect Orders
Please inspect the order promptly upon delivery or collection.
If an item is damaged, defective, incomplete, or materially different from the confirmed order, contact us preferably within 24 hours.
Please provide the order number, a description of the issue, and clear photographs of the product and packaging.
Depending on the circumstances, we may offer a correction, replacement, partial refund, full refund, or store credit.
Minor differences in color, decoration, shape, placement, or handmade appearance do not automatically qualify as defects.
8. Allergies and Dietary Requirements
Cakes, cookies, chocolates, edible bouquets, and other food products may contain or come into contact with allergens, including nuts, peanuts, dairy, eggs, gluten, wheat, or soy.
You must inform us of any allergy or dietary requirement before placing an order.
Although we may make reasonable efforts to accommodate requests, we cannot guarantee that products are completely free from allergens or cross-contamination unless expressly confirmed in writing.
Customers with serious allergies should contact us before ordering.
9. Storage, Handling and Transportation
Cakes, flowers, fruit, chocolate, and other edible or perishable products may be affected by heat, sunlight, humidity, movement, refrigeration, and improper handling.
Customers and recipients must follow any storage, refrigeration, handling, or consumption instructions provided.
Once an order has been delivered or collected, the Customer is responsible for transporting, storing, displaying, and handling it safely.
StMaartenCakes.com is not responsible for melting, spoilage, collapse, deterioration, or other damage caused after delivery or collection by heat, improper transport, refrigeration failure, unsuitable display conditions, or mishandling.
10. Personalization and Design Details
Customers are responsible for checking all names, ages, dates, messages, photographs, colors, flavors, serving sizes, and other instructions before submitting or approving an order.
We are not responsible for errors contained in information supplied or approved by the Customer.
You confirm that you have permission to provide any photograph, logo, character, image, or other content submitted for use in a custom product.
We may reject unlawful, abusive, discriminatory, obscene, fraudulent, or infringing content.
11. Website Use and Intellectual Property
You may not use StMaartenCakes.com for unlawful, fraudulent, abusive, or harmful purposes.
All website content, including text, photographs, graphics, logos, product descriptions, and designs, is owned by or licensed to StMaartenCakes.com and may not be copied or commercially used without permission.
12. Limitation of Liability
To the maximum extent permitted by law, StMaartenCakes.com is not liable for indirect, incidental, or consequential losses resulting from website use, delivery delays, failed delivery, handmade product variations, recipient unavailability, improper storage or transportation, or circumstances outside our reasonable control.
Where liability cannot be excluded, our total liability will generally be limited to the amount paid for the affected order.
Nothing in these Terms excludes rights or liability that cannot legally be excluded.
13. Privacy
Personal information is collected and processed in accordance with our Privacy Policy.
Customer and recipient information may be used to process payments, prepare and personalize orders, coordinate deliveries, prevent fraud, and provide customer support.
14. Changes to These Terms
We may update these Terms & Conditions by publishing a revised version on the website.
The version in effect when an order is placed will generally apply to that order.
15. Governing Law
These Terms & Conditions are governed by the laws of Country Sint Maarten.
Any dispute will be subject to the competent courts of Sint Maarten, unless applicable consumer law requires otherwise.
16. Contact Information
For questions, order changes, complaints, cancellations, or refund requests, contact:
StMaartenCakes.com
Location: Philipsburg, Sint Maarten
Telephone/WhatsApp: +1-721-527-7966
Email: info@stmaartencakes.com